We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
Items sent back to us without first requesting a return will not be accepted. If you do not get return permission in advance, relevant responsibilities will be borne by you.
Sunrays International Group Ltd
Suite 2006, 20th Floor, 340 Queen's Road Central Hong Kong.
To start a return, you can contact us at firstname.lastname@example.org on the day of the receipt. If your return is accepted, we’ll send you instructions on how and where to send your package.
You can always contact us for any return question at email@example.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
***Please note that refunds from Crypto payments will incur in the platform fee, therefore 2%~8% will be deducted from the total amount returned. ***
Refunds of orders in Transit
If your order has already been sent, please note that we won’t be able to issue a refund on parcels in transit. If your item is at customs and you wish to initiate a return/refuse the parcel, please note that you will be liable for the local custom taxes, the shipping costs, the return shipping costs and the local taxes associated. This will be detracted from your refund once this has been approved and only when the order has reached us back safely.
|After-Sale Issue||Specific Problem||Problem Confirmation||Responsibility Assign||Solution|
|1.Logistics Problem||Shipping delay||Pick-up delay||Service provider respnsibility||Compensate customer, require compensation fro service provider|
|System delay||Sunrays responsibility||compensate customer|
|Payment delay||Client responsibility||—|
|Custom clearance delay||Package check during custom clearance||No reponsibility assigned||—|
|force majure||No reponsibility assigned||—|
|shipped with sensitive products||Service provider respnsibility||compensate customer|
|Import country requirement||Client responsibility||—|
|Delivery delay||Wrong address||Client responsibility||—|
|absensce of receiver||Client responsibility||—|
|Wrong address input by staff||Sunrays responsibility||compensate customer|
|2.Quality issue||Outer parts damage||Package damaged||Service provider respnsibility||Compensate customer, require compensation fro service provider|
|Package not damaged||Sunrays responsibility||compensate customer|
|Do not work when plugged in||—||Sunrays responsibility||Return for repair|
|No hashrate/ loss of hashrate||—||Sunrays responsibility||Return for repair|