After-Sales & Maintenance
We have partnered repair centers in both Moscow and Mainland China.
You can contact us for all your machines, whether they are under warranty or out of warranty.
Jingle Mining provides 24/7 Assistance on your orders and products.
To reach out for any after-sales issue, please contact us, providing your Serial Number and specify one of the issues below:
Quality Issue
Outer parts damage
Does not work when plugged in
No Hashrate/ loss of Hashrate
After-Sales System Entrance
Please login via your JINGLE MINING account.
Use & Setup Tutorial
This part introduce the most of common tutorial of miners on jinglemining which we sold.
Canaan Avalon Q Use & Setup Tutorial
Canaan Avalon Nano 3S Use & Setup Tutorial
Fluminer L1 Use & Setup Tutorial
Lucky miner LV07 Use & Setup Tutorial
ColEngine P2 Use & Setup Tutorial
iPollo V Series Wireless Connection Use & Setup Tutorial
iPollo V1 MINI Use & Setup Tutorial
Iceriver KAS KS0, KS0 Pro Use & Setup Tutorial
Iceriver KAS KS1, KS2 Use & Setup Tutorial
Iceriver KAS KS3, KS3L, KS3M Use & Setup Tutorial
JASMINER X16 -Q High-Throughput Quiet Server Use & Setup Tutorial
JingleMINER Configuration & Flashing Tutorial
ColEngine P2 and SuperScalar K10 Use & Setup Tutorial
Machines' Firmware Update
This part include the Firmwares of miners on jinglemining which we sold.
Jasminer Series Firmware & Manual
JingleMiner Firmware & Manual
Goldshell Series Firmware & Manual
IceRiver Series Firmware & Manual
Colengine P2 Firmware & Manual
SuperScalar K10 General Firmware and Manual
After-Sales FAQ
This part introduce the most of common questions on jinglemining which we sold.
Goldshell BYTE Use & Setup Tutorial
Jingle Mining CryptoTracker FAQ
GOLDSHELL AE BOX FAQ
ColEngine P2 & SuperScalar K10 FAQ
Jasminer X4 Series (1U and 3U) FAQ
Jasminer X-16 Q FAQ
iPollo V1 Series FAQ
Maintenance Quotation Form
This part introduce the most of maintenance quotation form for out-of-warranty miner on jinglemining which we sold.
Jasminer Maintenance Quotation Form
Goldshell Maintenance Quotation Form
Jinglemining After-Sales General Outline
Explain waranty terms, return procedures, warranty checking, and forbiden operations related to mining equipment including costs and compensaton rules.
Calculation method:
Free after-sales service and warranty service are provided within 180 days from the date of shipment. If the out-of-warranty miner needs to be returned to the factory, all logistics, customs clearance, and maintenance costs will be borne by the customer.
Machines that need to be returned or exchanged under warranty must be sent to Jinglemining company first, and we will send you a new machine only after we have received and verified that it is the machine we sold.