AE BOX Troubleshooting Questions to Add
Why is my AE BOX online but showing no hashrate?
Check pool address, worker name, firmware version, and whether the selected pool currently supports the required Aleo mining mode.
Why did the miner go offline after running normally?
Start with network stability and power supply before assuming hardware failure.
Why are payouts not visible?
Confirm wallet format, pool payout threshold, and whether the pool dashboard shows accepted shares.
Should I update firmware immediately?
Only update when the release notes solve a known issue or improve compatibility for your pool. In 2026, AE BOX support content should help users distinguish configuration errors from true miner faults.
Q1: What to do if the miner goes offline and has no hash rate?
Under normal circumstances, the machine will automatically restart and restore the hash rate after being offline for about 30 minutes.
Solution 1: The GoldShell AE BOX comes with firmware version 2.2.5. If the issue occurs, you only need to update to the official latest firmware version 2.2.10.
The latest firmware can be downloaded from the following address:
https://github.com/goldshellminer/firmware
Q2: How to update the firmware?
Solution: First, download the firmware to your computer desktop. Then, go to the backend of the GoldShell AE BOX miner — click on "System Settings" — scroll to the bottom and select the firmware saved on the desktop — finally, click "Update" and wait for about 5 minutes. Once completed, go back to the homepage, refresh the browser, and check if the firmware version has been successfully updated to 2.2.10.
Q3: How to register on the ZK mining pool?
Solution: Copy the registration link into the browser, enter your email, set a custom password, and click "Start." Then go to your email and click the activation link to successfully register. After registration, log in using the email and password you just entered to access the ZK mining pool homepage.
Registration link: https://zk.work/user/register?coinType=ALEO&referalCode=D4HW94
Once on the homepage, click on the "ALEO" section and go to "Management." The system will generate an API address for you. Then, enter your ALEO wallet address, label, and the minimum payout amount. Send a verification code to your email, enter it, and confirm to complete the process.
Q4: How to set up the miner's backend?
Solution: Go to the GoldShell AE BOX backend, click on "Miner Settings," and fill in the URL with the ASIC direct connection address of the ZK mining pool homepage: aleo.asic.zk.work:20002. For the miner name, add the API address given by the ZK mining pool followed by the suffix ".00x" (you can find the API Token code below your personal homepage email).
Q5: How to check the miner's online status?
Solution: Click on "Personal Center" — click on the "ALEO" section's "Authorization" — create a new observer link. Copy this link and open it in the browser to check the miner's online status at any time.
