After-Sales & Maintenance

We have partnered repair centers in Mainland China.

You can contact us for all your machines, whether they are under warranty or out of warranty.

[email protected]

WhatsApp: +86 18201812857

Telegram: +86 18201812857

Jingle Mining provides 24/7 Assistance on your orders and products.

To reach out for any after-sales issue, please contact us, providing your Serial Number and specify one of the issues below:

Logistics Problem

[email protected]

Shipping delay

Custom clearance delay

Delivery delay

Quality Issue

[email protected]

Outer parts damage

Does not work when plugged in

No Hashrate/ loss of Hashrate

After-Sales System Entrance

Please login via your JINGLE MINING account.

After-Sales Ticket

Use & Setup Tutorial

This part introduce the most of common tutorial of miners on jinglemining which we sold.

Canaan Avalon Q Use & Setup Tutorial

Canaan Avalon Nano 3S Use & Setup Tutorial

Fluminer L1 Use & Setup Tutorial

Lucky miner LV07 Use & Setup Tutorial

ColEngine P2 Use & Setup Tutorial

iPollo V Series Wireless Connection Use & Setup Tutorial

iPollo V1 MINI Use & Setup Tutorial

Iceriver KAS KS0, KS0 Pro Use & Setup Tutorial

Iceriver KAS KS1, KS2 Use & Setup Tutorial

Iceriver KAS KS3, KS3L, KS3M Use & Setup Tutorial

JASMINER X16 -Q High-Throughput Quiet Server Use & Setup Tutorial

JingleMINER Configuration & Flashing Tutorial

ColEngine P2 and SuperScalar K10 Use & Setup Tutorial

Machines' Firmware Update

This part include the Firmwares of miners on jinglemining which we sold.

Jasminer Series Firmware & Manual

JingleMiner Firmware & Manual

Goldshell Series Firmware & Manual

Colengine P2 Firmware & Manual

SuperScalar K10 General Firmware and Manual

After-Sales FAQ

This part introduce the most of common questions on jinglemining which we sold.

Goldshell BYTE Use & Setup Tutorial

Jingle Mining CryptoTracker FAQ

GOLDSHELL AE BOX FAQ

ColEngine P2 & SuperScalar K10 FAQ

Jasminer X4 Series (1U and 3U) FAQ

Jasminer X-16 Q FAQ

iPollo V1 Series FAQ

Maintenance Quotation Form

This part introduce the most of maintenance quotation form for out-of-warranty miner on jinglemining which we sold.

Jasminer Maintenance Quotation Form

Goldshell Maintenance Quotation Form

Jinglemining After-Sales General Outline

Explain waranty terms, return procedures, warranty checking, and forbiden operations related to mining equipment including costs and compensaton rules.

Calculation method:

Free after-sales service and warranty service are provided within 180 days from the date of shipment. If the out-of-warranty miner needs to be returned to the factory, all logistics, customs clearance, and maintenance costs will be borne by the customer.

Machines that need to be returned or exchanged under warranty must be sent to Jinglemining company first, and we will send you a new machine only after we have received and verified that it is the machine we sold.